Refund Policy

Returns and refunds


Making a return or an exchange is easy. Just follow these steps:

1. Contact customer service at info@faerd.se as soon as possible after delivery. State your order number, which products you wish to return and the reason why. Then please wait for instructions. If you do not contact us before sending the products, you might not receive your refund or exchange.

2. You will then receive the address where to send the goods. As a consumer you are responsible for the goods during return shipping. We recommend that you send your items in their original packaging to ensure that they are adequately protected in transit. (Before sending your package, please read the texts following.)

Second thoughts?


It’s ok, we realize we can’t always please everybody and we want you to be happy. Therefore we’ll always accept returns made within 30 days with one exception: The product has to be unused. Always enclose the original packaging and if any tags. Shipping costs will not be refunded.

Quality guarantee


Items are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 12 month of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. Faulty items will be exchanged to the same type of product in the same size, subject to availability. Refunds for faulty items can be made within the 30-day period following delivery. Should you receive a delivery containing damaged or the wrong products, we will cover all shipping charges and do everything we can to rectify our mistake.

Receiving a refund


Your refund will be credited to the original purchaser’s credit card or if you prefer as a store credit. The refund will exclude ALL shipping costs, with the exception of faulty items. Late returns may be accepted at the discretion of Faerd.se. However, they can only be refunded as a store credit. If your order has been sent within the EU, all sales taxes will be refunded. Faerd.se is not able to refund customs duties and taxes on orders shipped outside the EU. However, you may be able to recover these by contacting your local customs bureau directly.

Important information


• Items must be returned within 30 days of receiving your order.
• Items should be returned to us in perfect condition accompanied by the original invoice.
• Returns will only be accepted if labels and original packaging are fully intact. Faerd.se cannot accept returns where labels have been removed.
• The product must be kept in its original packaging.
• Items must be returned within 30 days of receiving your order.
• You are responsible for the shipping of returned items back to Faerd.se. Items lost in transit will not be compensated for.
• All exchanges are subject to availability.
• During sales periods, Faerd.se will not allow exchanges or returns.